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All products in our online store have the necessary quality certificates and certificates of origin.
We work only with certified Ukrainian manufacturers of goods for repair and finishing of premises.
All products purchased at decoracia.store come with a warranty.
Before you place an order
(online on the website or by phone with our contact center operator)
Please read
✔ To exchange/return a product if it does not suit you for one reason or another,
You need to contact us using the phone numbers listed on the website.
✔ After agreeing with our store representative on the reasons and conditions for the exchange/return of goods
We guarantee to return the amount you paid for the item you wish to return to your card within 15 banking days,
after we receive the goods.
The buyer pays for the return shipping costs,
the cost of which is set by a specific courier delivery service.
Important! Rolls opened more than once cannot be exchanged or returned.
Our range of repair products is very large, we try to present all the information on the website as accurately as possible,
We also professionally answer questions about products over the phone at the time of order approval/confirmation.
1. Please make sure that no more than 2 days have passed from the date of purchase, excluding the day of purchase.
The date of purchase means the date of actual receipt of the goods by the Buyer
(signing of the carrier's documents by the Recipient,
confirming the fact of receipt of the shipment containing the Goods, upon receipt of the Goods from the carrier's employees,
or pick up your order directly from Decoracia stores).
2. Please make sure that all conditions for receiving the goods at the time of purchase have been met by you, namely:
✔ Be sure to check that the entire order is in the package and the condition of the goods.
✔ If the goods are damaged, it is necessary to draw up a report (claim) at the parcel receiving department,
If possible, take a photo of the defective item and packaging,
then contact us at the phone numbers listed on the website and describe the nature of the problem.
✔ If not all the goods arrived,
It must be done directly at the carrier's office in the presence of a DPD representative
contact us using the phone numbers listed on the website.
We value each of our clients and guarantee compensation for the cost* of damaged/missing goods
provided that the problem arose due to our fault or the fault of the carrier.
*if you made a full (100%) advance payment for the ordered goods.
In the event of the carrier's fault, we will take responsibility for all disputes regarding the delivery of the ordered goods with DPD.
For address delivery by courier:
✔ Upon receipt of your order, carefully inspect the packaging and the goods in the presence of the courier.,
check the quantity and compliance of the goods with the ordered ones
(color, article number, completeness, dimensions, appearance).
✔ If you do not like the appearance of the product packaging (there are visible defects, signs of crushing, impacts)
or the product does not match the order parameters,
Return the order to the courier without opening the original packaging!
✔ Then contact us using the phone numbers listed on the website and describe the nature of the problem.
Claims regarding the appearance of the goods are accepted only at the time of delivery.
The recipient must sign the Express Consignment Note upon receipt of the order by DPD (at a branch or from a courier).
By signing the Express Waybill, the Recipient confirms that:
✔ The shipment received by him is in good condition,
the contents of the shipment meet the qualitative and quantitative characteristics and are complete.
✔ The consignment has been inspected by the Recipient and there is no damage to the packaging or contents of the consignment, nor any signs of unpacking.
✔ The recipient is aware of the right to make any claims against the Contractor regarding the Shipment prior to its receipt.,
and also familiarized with the possibility of drawing up an Act with the participation of a representative of the Contractor in the manner prescribed by the Public Agreement.
3. Please make sure that you have met all the conditions for using the product, namely:
Wallpaper/photo wallpaper quality verification - identifying manufacturer defects
✔ Before gluing wallpaper/photo wallpaper, carefully read the information and the method for gluing this type of wallpaper,
which is indicated on the label of each roll (for photo wallpapers, this information is indicated on the tube and on our website).
✔ If the repair work is carried out by a construction crew, please supervise,
so that they are fully familiar with the recommendations for pasting the wallpaper/photo wallpaper you purchased
and fulfilled them - as indicated by the manufacturer.
✔ Apply the first roll according to the manufacturer's instructions.
After three hours, carefully inspect the pasted area and check for defects.
If any discrepancies are found, do not open subsequent rolls!
Rules and conditions for replacement of defective goods
IMPORTANT! Claims will not be accepted after applying more than one roll.
Labels from rolls must be kept until the work is completed.
Claims will not be accepted without presenting labels.
After the wallpaper was cut and a defect was discovered on it,
Claims are accepted only for one opened roll, and only if the label is present.
✔ If the wallpaper turns out to be defective (after pasting one roll)
remove the canvases from the wall,
outline the defect areas with a pencil,
pack them with the label attached to them
and contact us at the phone numbers listed on the website.
✔ The wallpaper will need to be sent to us,
after we have confirmed the defect is due to the manufacturer's fault,
We guarantee to send you similar ones
Wallpaper by article/manufacturer in the shortest possible time.
4. Make sure the product has no signs of use or damage,
We have a full set of goods available (as at the time of purchase),
its marketable appearance and all consumer properties are preserved
(all manufacturer's labels are present and the packaging is intact).
5. Please prepare all the necessary documents:
a payment document issued by the seller (receipt/acceptance certificate/invoice, etc.) confirming the fact of purchase;
scan of an identity document;
tax identification number (TIN);
the current details of your card account to which we will make the refund.
6. Exchange or return the item,
if less than 2 days have passed since the purchase,
Be sure to attach the documents listed above.
Choose any transfer method convenient for you:
by carrier to the seller's address, having previously agreed on this possibility by phone numbers listed on our website.
After agreeing with our store representative on the reasons and conditions for the exchange/return of goods
We guarantee to return the amount you paid for the item you wish to return to your card within 21 banking days,
after we receive the goods.
Attention!!! When placing an order on the website decoracia.store by any means (website, SMS notification, email, phone, etc.)
The user confirms that he/she has read all the points
and unconditionally accepts them.
If you have any questions or suggestions, please contact us in any way convenient for you:
Contact center hours:
Daily - from 09.00 to 18.00.
You can place an order on the website any day of the week, at any time of the day.