WhatsApp
E-mail
You can place an order on the website decoracia.store 24/7.
When placing your purchase, please indicate your preferred delivery method:
DPD courier delivery to your door,
as well as a convenient form of payment for you.
If you placed your order after 9:00 AM, we will contact you within two hours to agree on payment methods and delivery times.
If you placed your order after 6:00 PM, we will contact you the next day before 12:00 PM.
Delivery by DPD courier
We ship orders via DPD.
✔ Place your order on the website or by phone.
✔ When placing an order on the website, select "Courier delivery to address" in the Delivery method.
Indicate the recipient's full name, phone number, and the city and address of the courier delivery.
✔ Confirm your order.
✔ Wait for a message from the decoracia.store manager to confirm your order.
✔ The express waybill number will be provided in an SMS message or WhatsApp notification.
✔ Track your parcel status.
✔ When your parcel arrives in your location, a DPD representative will contact you to arrange delivery to the address you specified when ordering.
✔ Wait for the DPD courier and receive your shipment (your passport or ID is required).
✔ Be sure to check the integrity of the parcel and the completeness of the goods on site.
(if the goods are damaged, be sure to contact the decoracia.store manager to arrange the return.)
Please check the delivery time when placing your order.
You can also arrange a convenient delivery day with our managers when placing your order.
The delivery time will depend on DPD's delivery schedule for your region.
We guarantee to ship your order on the date promised when you placed your order*.
*except Sundays and public holidays, when DPD's delivery service is closed.
decoracia.store Shipping Department (Warehouse, Distribution Terminal) Hours:
Monday - Saturday - 8:00 AM to 7:00 PM.
Sunday - Closed.
The delivery cost will be discussed with you when confirming your order and depends on the country and city of delivery.
Delivery of goods within Europe is carried out by DPD.
Please check the completeness and integrity of the goods upon receipt of your order.
If the goods are damaged, please contact the decoracia.store manager to discuss the return terms.
Free shipping is available for items that have a graphic informer about free shipping on their page.
Detailed information about the product that is eligible for free shipping,
can be obtained by contacting the decoracia.store managers by phone specified on the website or when placing an order.
1. Payment by bank card
You can pay for your order by bank transfer to decoracia.store.
The decoracia.store bank card for transfers is linked to the sole proprietor's bank account.
✔ Place an order on the website or by phone.
✔ When placing an order on the website, select "Payment by bank card" in the Payment Method.
✔ Confirm the order.
✔ Wait for a message from the decoracia.store manager to confirm the order.
✔ Receive a message in WhatsApp chat or SMS with the payment details (card number).
✔ Pay the order amount using your preferred method. method.
✔ Receive a notification (in WhatsApp chat) about the payment being credited to our account and the date your paid order is shipped.
To cancel your order and request a refund, please submit a request using any convenient method - using one of our contact details..
Your request will be processed, and the refund to your payment card will be processed within 21 banking days..
2. Online payment
You can pay for your order online on the website, through the payment system Plata by Mono.
✔ Place your order on the website or by phone.
✔ When placing an order on the website, select "Mono Online Payment" in the Payment Method.
✔ Confirm your order. After confirmation, you will be redirected to the Plata by Mono system page.
There, after entering your payment details, you can pay for your order.
✔ Wait for a call from a decoracia.store manager to confirm your order.
✔ Receive a notification (in WhatsApp chat) that the payment has been credited to our details and the date your paid order will be shipped.
To cancel your order and request a refund, please submit a request using any convenient method - using one of our contact information.
Your request will be processed, and the refund to your payment card will be processed within 21 banking days.
3. Payment to a sole proprietor's bank account
You can pay for your order by crediting it to a sole proprietor's bank account.
✔ Place your order on the website or by phone.
✔ When placing an order on the website, select "Payment to a sole proprietor's bank account" in the Payment Method.
✔ Confirm your order.
✔ Wait for a call from a decoracia.store manager to confirm your order.
✔ Receive a notification (in WhatsApp chat) with your sole proprietor's bank account details for payment.
✔ Pay the order amount using any method convenient for you.
✔ Receive a notification (in WhatsApp chat) that your payment has been credited to our account and the date your paid order is shipped.
To cancel your order and request a refund, please submit a request using any method convenient for you - using one of our contact details.
Your request will be processed, and the refund to your payment card will be processed within 21 banking days.
Upon receipt of the order by DPD (at a branch or from the courier), the recipient must sign the Express Waybill.
By signing the Express Waybill, the recipient confirms that:
✔ The shipment received by them is in good condition,
The contents of the shipment meet the qualitative and quantitative specifications, and are complete.
✔ The shipment has been inspected by the recipient and there is no damage to the packaging or contents of the shipment, nor any signs of unpacking.
✔ The recipient is aware of the right to make any claims against the Contractor regarding the shipment prior to its receipt,
and is also aware of the possibility of drawing up A report with the participation of the Contractor's representative in the manner prescribed by the Public Agreement.
In case of product damage, be sure to contact the decoracia.store manager to agree on the return terms.
To cancel your order and request a refund, please submit a request using any convenient method - using one of our contact details..
Your request will be processed, and the refund to your payment card will be processed within 21 banking days.
Attention!!! When placing an order on the website decoracia.store by any means (website, SMS notification, email, phone, etc.)
The user confirms that he/she has read all the points
and unconditionally accepts them.
If you have any questions or suggestions, please contact us in any way convenient for you:
Contact center hours:
Daily - from 09.00 to 18.00.
You can place an order on the website any day of the week, at any time of the day.